We're here when an order isn't right.

Learn how we review missing, damaged, incorrect, or cancelled orders and what to include when contacting us.

Report an Order Issue

What to do

Tell us about the problem

Check your delivery

Review your meals when they arrive and note any missing, damaged, or incorrect items.

Document the issue

Keep the affected meal and packaging, and take clear photos when it is safe to do so.

Contact our team

Send us your order number, a short description, and supporting photos as soon as possible.

Issues we can review

A meal is missing from your delivery
You received a meal you did not order
An item arrived damaged or appears unsafe to consume
Healthy Flavoors cancelled an order that you already paid for

Because meals are perishable

Food products generally cannot be physically returned. Please do not send meals back unless our support team specifically asks you to.

Changes or cancellations submitted after the order deadline may not apply to an order that has already been processed. Your upcoming order deadline is 12:00 AM Toronto time, four calendar days before delivery.

Refunds and account credits

If your request is approved, we may provide an account credit, replacement, or refund depending on the issue and applicable law. Approved refunds are normally sent to the original payment method; your bank determines when the funds appear.

Each request is reviewed

Eligibility depends on the circumstances, the affected portion of the order, food-safety considerations, and consumer-protection requirements. Submitting a request does not automatically guarantee a refund.

Need help with an order?

Have your order number ready and our support team will review the issue.

Contact Support