Questions? Start here.
Find answers about weekly plans, meal goals, deliveries, payments, and your Healthy Flavoors account.
Plans and meals
What is a Healthy Flavoors plan?
A plan is the number of meals included in your recurring weekly box. Available meal counts are shown when you choose your plan.
Is my meal goal the same as my plan?
No. Your plan determines how many meals you receive each week. Your goal is a separate preference that helps guide your meal choices.
Can I choose my own meals?
Yes. After selecting a plan and saving your payment method, you choose the meals and quantities for your weekly box from the current menu.
Where can I see nutrition information?
Available calories, protein, carbohydrate, and fat estimates are displayed with each meal on the Menu and meal-selection pages. Values may vary with ingredients and preparation.
Orders and delivery
How do I check whether you deliver to my area?
Select Get Started and enter your postal code. The website will confirm whether your address is currently within the Healthy Flavoors delivery area.
Where can I see my next delivery?
Sign in to your account and open Upcoming Delivery. The dashboard shows your scheduled date, delivery window, address, and upcoming meals.
When is the deadline to change my plan or meals?
Changes close at 12:00 AM Toronto time, four calendar days before your scheduled delivery. After the deadline, the upcoming selection is locked for preparation.
What happens after my first order?
Your selected plan continues weekly until it is paused or cancelled according to the plan terms. You can manage upcoming details from your account before the applicable deadline.
Payments and account
How are payments processed?
Card information is handled securely by Stripe. Healthy Flavoors does not directly store your complete card number on its servers.
When am I charged for my first order?
The payment method is saved during checkout, and the order is charged when you review the details and place the order.
Can I update my plan, address, or payment method?
Yes. Sign in to your customer account to manage your plan, delivery address, meal selection, and saved payment method. Deadline restrictions apply to an upcoming delivery.
Why do I need to confirm my email?
Email confirmation helps verify ownership of the address used for your Healthy Flavoors account and protects access to your customer information.
Food and dietary needs
Does Healthy Flavoors provide medical or dietary advice?
No. Meal descriptions and nutrition details are general information. Consult a qualified health professional regarding allergies, medical conditions, or dietary changes.
What should I do if I have a food allergy?
Review available meal and ingredient information carefully and contact Healthy Flavoors before ordering if you have questions. The Gluten Free goal is a preference and should not be treated as a medical guarantee.
Still need help?
Visit the Help Center or contact the Healthy Flavoors team.